FAQ

1 Are you a factory or a trading company?

We are Foshan Chuangxiang Automation Equipment Co., Ltd, a professional manufacturer specializing in tissue packaging machines and tissue folding equipment. We operate our own production facility with advanced machining and assembly lines, ensuring stable quality and direct factory pricing for global customers.

2 What machines do you mainly produce?

Our main products include tissue packaging machines, facial tissue folding machines, napkin packing machines, toilet paper packing machines, and wet tissue packaging equipment. We also provide customized packaging line solutions for different tissue products.

3 Can you provide customized packaging solutions?

Yes. We provide OEM & ODM customization services based on product size, packaging style, production capacity, and automation requirements. Our engineering team can design complete tissue packaging lines according to your factory needs.

4 How can I get a quotation?

To provide an accurate quotation, please share your product type, packaging requirements, machine speed, and automation level. Our sales team will evaluate your needs and provide a suitable machine solution with pricing.

5 What is your delivery time?

Standard machines usually take 25–35 working days after order confirmation. For customized packaging lines, production time may vary depending on technical requirements and configuration.

6 Do you provide installation and after-sales service?

Yes. We provide full technical support including installation guidance, operation manuals, video tutorials, and remote assistance. Overseas engineers support is also available for large projects if required.

7 What industries do your machines serve?

Our machines are widely used in tissue paper manufacturing industries, including facial tissue, napkin tissue, toilet paper, kitchen towel, and wet tissue production and packaging factories worldwide.

Frequently Asked Questions